Important customer notice: Lockbox order delays

Supply chain disruptions have caused significant production delays on Kidde Lockbox Store orders.  At this time, all current and new orders are delayed up to six months.

Please call customer service at (800) 654-9677 ext. 3048365 to check on the status of your order.

Replacement Keys

If you are the registered end user and you need replacement keys for your lock box, please fill out a request using the Replacement Key Request Form. The cost is $16.40 and orders can be paid via credit card or check online once the verification process is complete. The key replacement order must be shipped to the company that owns the key code. If you do not hear from us in 1-2 days, please call us at 1-866-847-3424, as your email blocker may have blocked our email.


If you are a Fire Department, please email us at

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