Shipping and Returns

Shipping Policy:

  • All orders are generally shipped within 4-6 business days from order date, provided that the merchandise is in stock.
  • Orders are shipped via UPS as selected during the checkout process, or LTL for large orders.
  • Please allow up to 7 days, via standard shipping method, for delivery. Pay-by-check orders generally take an additional 5-7 business days to process.
  • At this time we are unable to ship any orders outside the US.


Kidde Keyed Lockboxes Return Policy:

Kidde will honor the return of any Kidde Keyed Lockbox product(s) within 90 days of purchase, if the product(s) have not been used or installed; a 30% restock charge will apply. Product(s) that have been used or installed will not be accepted for return. The product(s) must be returned in the original package with a note stating the reason for the return to the address below.

For any questions, please e-mail customer support, or call 800-654-9677, then press '2.'

Kidde Safety
1016 Corporate Park Dr.
Attn: Customer Service/Returns
Mebane, NC 27302

Kidde is a part of Carrier.
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