Important customer notice: Lockbox order delays

Supply chain disruptions have caused significant production delays on Kidde Lockbox Store orders.  At this time, all current and new orders are delayed up to six months.

Please call customer service at (800) 654-9677 ext. 3048365 to check on the status of your order.

About Us

As the world's largest manufacturer of fire safety products, Kidde's mission is to provide solutions that protect people and property from the effects of fire and its related hazards. For 100 years, industry leaders, the military, airlines and firefighters have relied on Kidde to deliver superior fire detection and suppression. Consumers will find that same advanced fire safety technology in Kidde's residential and commercial smoke alarms, carbon monoxide alarms, fire extinguishers and other life safety products. Based in Mebane, N.C., Kidde is part of Carrier Corporation.

Order Support

For order related issues, visit the orders and returns page, or call 1- 800-654-9677 , then press '2.' Phone hours: Monday - Friday 8:00 AM - 5:00 PM.

Technical Support

For technical support for your product, call 1-800-880-6788. Phone hours: Monday – Friday 8:00 AM – 8:00 PM, Saturday 9:00 AM – 3:00 PM.

For information about keyed Kidde products, contact or send mail to the below address.

Kidde Fire Safety
1016 Corporate Park Drive
Mebane, NC 27302

Kidde is a part of Carrier.
© Kidde 2022

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